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Customer Service & Help Page

Delivering Customer Satisfaction, providing timely and responsive service with integrity, and a passion for excellence while meeting or exceeding the customer's expectations.

FAQ

An excessive amount of engine vibration. The engine mounts are meant to keep the engine secure, worn out and broken mounts will lead to an engine that will have excessive vibration and noise. It can be a sound emitting from the engine hinting of vibration or you can fill a vibration usually on the passenger’s side.
Engine mounts not only secures the engine in the vehicle it also aligns it, meaning that the engine’s height is equal on all sides and will not lift when put in gear or accelerated fast. If the motor mounts are in fact bad, the engine will sag to one side. There may be noises from the engine that don’t sound normal. Inspect the engine to see if it is sagging to one side. If it is, replace any and all engine mounts. We recommend if you are replacing one it is best to replace them all as they all have the same wear and time on the vehicle.
Indicators include parts that are simply not working, from engine parts to exhaust fittings, belts and hoses. However, the most common symptom is excess noise, any knocking or grinding, as this general noise means something is wrong. Regardless of what the problem is, it means that something is wrong and your vehicle needs an inspection and repairs immediately.

Contact Us

Contact Westar’s Customer Solutions Center at:
Phone: 301-490-0010
Email: Customerservice@westarparts.com